Privacy Policy

Last updated: January 2024

Introduction

branch-elk ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our geographic consultancy services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information such as your name, email address, and postal address that you voluntarily provide when submitting enquiry forms or corresponding with us.
• Project Information: Details about your geographic consultancy requirements, site locations, and project specifications that you share with us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare project quotations and proposals
• To communicate with you about ongoing projects
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request
• Legitimate Interest: Where processing is in our legitimate business interests and does not override your rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project records may be retained for seven years following completion for professional indemnity purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

We do not sell or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist in operating our website and conducting our business, provided they agree to keep your information confidential.

International Transfers

Your information may be processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

branch-elk
47 Cartographer House
Bristol, BS1 4QA
United Kingdom

Email: [email protected]